Being a waiter involves hard work. It requires much physical energy and the ability to work long hours. Although the job of a waiter is quite demanding, the pay is not that great. Most waiters or waitresses get minimum wage as their base pay. Why do so many people like this job you might ask? It's the tips. The wages paid by the restaurant are just

If you are a retail business owner or manager, be assured of one thing: employees are stealing from you. Employee theft is costing you and your fellow business owners billions of dollars annually. The National Restaurant Association estimates that employees are responsible for 75% of inventory shortages--and that they steal what amounts to four

How do I find you, how do I find out where you are, and how fast can I talk to you? These questions are ones we all wish a consumer would ask and then pursue aggressively to find our business. The problem is that the consumer is often fleeting in their pursuit if it is not easy, thorough, and cost effective. Think about how you look for a bu

The first tenet in pleasing customers is very simply - treat customers the way you would like to be treated. A happy customer will return and potentially be your best marketing asset as they tell their friends. This usually leads to a very successful business. A great start would be to hire employees who are 'people friendly.' Courtesy should

There are many ways to show your customers that you care about them. Let me share one that tells your customers that YOU DO NOT CARE ABOUT THEM. Remember, my friend, that in business it is sometimes the little things that begin to tear down the company that we have worked so hard to build. One of those little things is a real problem to me. I see i

Here is some information to help you stay proactive - to be in control of yourself and your emotions. 1. Have a safety valve for your emotions. If you suppress your anger and emotions all the time, you are likely to blow up at the wrong time at the wrong person. Express your anger, frustrations, and emotions to your safety valve - friends and f

Providing good customer service to a difficult customer or client can feel like walking a diplomatic tightrope. But if you handle a customer's complaint the right way, you can turn the situation around and even turn that person into a loyal customer. Here are some tips to help you when faced with a difficult customer. Don't Take It Personally

You can slash prices and offer all types of sales promotions at your online business but unless you can create client loyalty, you'll rarely be successful. You need to keep clients coming back to your website over and over again. Sounds easy but how does one create this loyalty? Stay in regular contact with your clients by sending out a regula

It is a common story- project gets outsourced, vendor fumbles project, project moves back onshore. The biggest threat facing outsourcing is lack of communication and control between outsourcer and client. Not any more, says James Stinson owner of Global Sky Inc, due to a new service called seat leasing. Seat leasing presents a way in which clie

Imagine the following scenario: six months ago you paid someone to come and do your gardening. You'd like to use them again but you can't remember their name and have lost their business card. You end up going to another gardener, which means that the first gardener has probably lost a customer for life. How easy would it have been for that gard

There are many thousands of new entrepreneurs wanting to give up their full time jobs to explore their personal Internet home business dream. A logical, potentially successful Internet home based business idea, may be to help them get their online business tasks and needed services done. What I am suggesting is starting a business support se

In the service world, the customer is always right. If the waitress or waiter doesn't have the customer's requests written down, there's nothing the wait staff can say if the customer says he or she didn't get what they asked for. Without the use of a Waitress Pad many mistakes can be easily made. It would be easy to mix up orders and tables. W

Becoming and staying customer-intimate requires more than building client knowledge and having expertise in re-engineering our customers business processes. We must offer more than just service. We need to maintain a broad product line that can be configured to the specific needs of a customer. It is important to know that an average product tailor

In todays competitive world, the small things sometimes measure the fine line between success and failure: 1. The caring smile of each employee. 2. The extra effort to meet a deadline. 3. One final check of a job before it goes to the customer. 4. The moment you take to add one last touch to your best effort. And where do these s

What does it means for us to be loyal to our customers? First of all it seems to be easier to take for granted customers loyalty to us and bemoan what we think is a lack of loyalty to us. Each repeat order from a customer can be a sign of their loyalty. Customers who change jobs and continue to use us are also signs of loyalty. Customers who use an